Our aim is to provide to the client the best service and assistance. Please report your claim to us immediately so we can advise you on what to do next and manage your claim effectively.

To register a claim of consumer policy:

Please complete attached claim form and sent it to our email address: claims@colonnade.bg or to:

51B Cherni vrah blvd., Entrance B, Floor 2
FairPlay Business Center
1407 Sofia, Bulgaria
For Claims Department

To register a claim of business insurance policy:

Please contact your broker or notify us on email address: claims@colonnade.bg

Only for Travel policy:

In occurrence of insurance event, please immediately call our 24-hours-a-day hotline on:

For employees of business clients: +359 2 921 01 00 


For individual Travel policies:

  • If you have purchased your insurance before 15.01.2018: +359 2 988 66 00
  • If you have purchased your insurance after 15.01.2018: +359 2 921 01 00