Whistleblowing notification
At Colonnade, we care about compliant and ethical business conduct. Therefore, we provide the opportunity to report any improper conduct violating laws or regulations committed by any person in the work-based relationship with Colonnade Insurance S.A.
When can you make a notification?
If you have any substantiated grounds or information to believe that an actual or potential breach of law or regulation, applicable in the country where Colonnade is established or European law, or grossly unethical and improper behaviour has occurred or is likely to occur in respect of Colonnade's activities. Your notification will be treated in full confidence and in such a way which is safe for you.
Who can primarily make a notification?
• an employee of Colonnade (also a former one);
• a person whose employment or service relationship is about to commence, or a person who is about to conclude a contract for the provision of any type of service, in cases where the information about the violations has been obtained during the selection process or other pre-contractual relations
• a person in the work-based relationship different from an employment;
• an entrepreneur in commercial relationship with Colonnade or wishing to enter into such a relationship;
• a Colonnade´s shareholder or partner;
• a member of any Colonnade´s body if different from an employee;
• any person performing the work for Colonnade under the supervision or direction of a contractor;
• a subcontractor or supplier of Colonnade;
• a Colonnade´s trainee or volunteer;
• any other persons who are professionally or in family terms connected to the persons mentioned above or entitled to represent them.
How is a person making the notification protected?
Reporting persons are legally protected and must not be subject to any form of retaliation, threats or attempts to use them and are legally protected. Colonnade guarantees the full confidentiality of the data provided in the notification and protects the identity of the persons making it including any natural person who assists a whistleblower during the alerting process in a professional context.
The notification done – what then?
A person making the notification will receive an acknowledgement of it receipt within 7 days following its submission and a feedback and follow-up measures taken by Colonnade within 3 subsequent months (unless the report is made anonymously in such a way not enabling to Colonnade to identify the address of the person making the notification).
How can the notification be made?
The notification can be made through one of the following internal communication channels:
• by e-mail to: whistleblowing@colonnade.bg;
• by standard mail marked "Whistleblowing -confidential!" to:
Colonnade Insurance SA – Bulgaria branch
51B Cherni Vrah Blvd., entrance B, floor 2
FairPlay Business Center
Sofia 1407, Bulgaria
• by telephone on the following numbers: 0700 14 251 (the phone conversations are recorded); +359 878 180 393 или +359 878 198 417
• in person, on-site at Colonnade Bulgaria Branch through the Compliance Officer; in his/her absence, through the SCG Manager of that branch;
In the case of an e-mail and postal notifications, these may also be made in an anonymous form.
The notification can also be made through the external communication channel by submitting a report to the Commission for Personal Data Protection: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.
You can submit a report to the authority through the contact details at https://www.cpdp.bg